Led end-to-end design refinement for AppleCare One, driving system consistency across web, iOS, iPadOS, macOS, and visionOS while guiding designers and ensuring high-quality engineering handoff and QA.
User Problem
Users needed a clear and consistent way to understand and manage coverage across devices.
Challenge
Defining a cohesive cross-platform experience for a new service, while aligning multiple designers and adapting to a major OS-level design shift.
Solution
Transformed fragmented cross-platform designs into a cohesive system, aligning teams around shared patterns and raising the bar for quality and consistency.
Product Impact
Cross-Platform Experience
Unified patterns across web, iOS, iPadOS, macOS, and visionOS
Foundations
Defined scalable patterns to support a new service from 0 → 1
Platform Evolution
Adapted the experience to align with new OS-level visual standards
Team Alignment
Drove consistency across multiple designers and workflows
Engineering Handoff
Delivered clear, scalable specs to support implementation
Quality Assurance
Identified and resolved inconsistencies across final builds
